Welcome at MPDV

MPDV USA Inc is seeking a 2nd Level Support Analyst with a focus on the North American continent. The 2nd Level Support Analyst is responsible for providing advanced technical support to end-users and clients, acting as an escalation point for unresolved issues from the 1st level support team. The 2nd Level Support Analyst works closely with the Hotline and 1st Level Support team, internal departments at MPDV USA, departments in HQ, the other subsidiaries of MPDV and various vendors to ensure prompt and efficient issue resolution.

Responsibilities - What you will do:

• Be a key subject matter expert and lead support specialist in analyzing and troubleshooting Manufacturing Execution Software (MES) solutions and other software developed by MPDV
• Conduct First and Second Level analysis to determine root cause of customer issues
• This job requires you to be highly analytical and always willing to learn
• Communicate effectively with Project Managers, Product Managers, Software Developers, Consultants and Account Managers when necessary to find solutions outside of the scope of the Support department when necessary.
• Engage international communication with colleagues worldwide to discuss technical topics. Communication will be done in English.
• Track issues via a Support Ticketing system and write clear troubleshooting steps taken, next steps required and any communications with the customer
• Attend remote meetings with the customer as requested for troubleshooting sessions
• In rare cases, be willing to travel to a customer’s site
• Attend trainings to further your knowledge
• In rare cases, be willing to deliver trainings in a Support context either at a customer site or remotely, depending upon the customer’s request
• Strategize and advise customers regarding our products that could improve and enhance production operations
• Provide technical expertise and support related to manufacturing processes
• Support product and software development initiatives as it relates to specific customer installations
• Provide Service Excellence to both colleagues and customers
• Demonstrate strong organizational skills and self-discipline, as the role may involve handling multiple support tickets concurrently.
• Must perform “Implementation Services” duties as described below:
  • Install the MPDV Software and database onto a customer’s prepared server
  • Upgrade customer’s system with Service Packs, Maintenance Packs and upgrade a customer to brand new versions as they are released
  • Perform checks on a customer’s server
  • Troubleshoot server installation issues and assist customers with technical issues, as much as is reasonable, when things such as connection issues occur
     

Qualifications – What you will bring:

• Experience: 4-7 years of experience as technical Support Engineer. Experience introducing software systems into manufacturing environments
• Education: Bachelor’s degree in Computer Science, Information Technology (IT), Software Engineering, Information Systems, Computer Engineering, Business Information Systems, or similar
• Skills: Strong written and verbal communication skills in English. Excellent multitasking and time-management skills. Capable of advising and interacting effectively with upper-level management and manufacturing engineers at client companies
• Knowledge: Broad, practical IT knowledge base (networking, database, remote access, etc.). Advanced knowledge of manufacturing processes and production logistics
• Personal Attributes: Be the specialist on complex technical and business matters. Exceptional level of reliability, ethical standards and integrity, self-motivation and initiative. Professionalism in personality, appearance, and work product. Ability and willingness to travel.
   

US Citizen or Green card holder
Nice to have: second language like Spanish, German, French or Portuguese
 

Benefits of being part of the MPDV Team

• Competitive Compensation: Base salary plus quarterly bonus, paid monthly.
• Comprehensive Benefits Package: Medical, dental, vision, 401(k), PTO, and more.
• Growth Opportunities: Advancement opportunities within a rapidly growing company
• Dynamic Culture: Join a passionate, collaborative, yet fun-loving, competitive team and supportive team. We are owner managed, independent and have flat hierarchies and short decision paths.
• Impactful Work: Make a real difference by helping manufacturers optimize their operations and achieve their business goals.
• Work-Life-Balance: Hybrid work environment, 3 days at our office to be able to collaborate with all peers after extensive training.
   

Start your job application and be part of our team.
Salary range: $ 90,000 - $ 110,000 per year

MPDV USA Inc is seeking an Office Manager to expand our team. As the Office Manager in our dynamic company, you will be the cornerstone of our daily operations, ensuring a seamless and efficient work environment. Your role will encompass a blend of administrative support, facilities management, and cross-departmental coordination, all aimed at fostering a productive and positive workplace culture.

Responsibilities - What you will do:

• Administrative Support: Organize and schedule meetings and appointments and assist with travel arrangements. Maintain both physical and digital office filing systems to ensure easy document retrieval. Manage incoming and outgoing communications, including phone calls, emails, mail distribution, reception tasks, bill or invoice processing. Develops and implements procedures and policies for all administrative activities
• Budgeting & Financial Administration A/P: Assist in preparing and monitoring the office budget, tracking expenses, and processing invoices and expense reports. Ensure timely payment of office-related bills and manage petty cash as necessary.
• Cross-Departmental Collaboration: Support HR in onboarding new employees, including setting up workstations and providing necessary training. Collaborate with HR to update and enforce office policies and procedures. Work closely with IT to ensure the smooth operation of office technology and equipment. Support Department leaders with any administrative tasks as necessary.
• Customer Service: Address and resolve client inquiries related to billing and payments. Monitor overdue customer accounts and initiate follow-up communications to ensure timely payments. Serve as the primary point of contact for internal and external communications.
• Event Planning and Coordinating: Support external company events in collaboration with the events teams, proactively take care of our guests, offering / ordering lunch, and book transportation if necessary. Assign guest workplaces for external visitors and being the Welcome Ambassador for our organization.
• Facility Management: Oversee office maintenance, liaise with vendors, and ensure a safe and organized workspace. Please maintain a tidy office environment.
• Office Operations & Order Management: Manage daily office operations to ensure a well-functioning environment, with a focus on order management, intercompany correspondence, and an invoice oversight. Actively monitor multiple email inboxes to enhance efficiency and facilitate timely communication. Build strong relationships with vendors and service providers to secure cost-effective services, contributing to a seamless workplace experience. Coordinate office maintenance, supplies, and equipment. Align office operations with company-wide standards and practices.

Qualifications – What you will bring:

• Experience: 5+ years of experience in office management or administrative role, preferably in tech or software industry with experience in A/R and A/P roles
• Education: Preferred bachelor’s degree in business administration, or similar
• Skills: Strong written and verbal communication skills. Excellent multitasking, organizational and time-management skills. Follows strict security and confidentiality protocols.
• Knowledge: Proficiency in Microsoft Office Suite. Understanding of basic accounting principles and accounts receivable processes.
• Personal Attributes: Proactive, organized individual with a passion for creating an efficient and welcoming workplace. High level of accuracy and attention to detail in all tasks. Exceptional levels of ethical standards and integrity, self-motivation and initiative. Professionalism in personality, appearance, and work product.
   

US Citizen or Green card holder
Nice to have: second language like Spanish or German
 

Benefits of being part of the MPDV Team:

• Competitive Compensation: Base salary plus quarterly bonus, paid monthly.
• Comprehensive Benefits Package: Medical, dental, vision, 401(k), PTO, and more.
• Growth Opportunities: Advancement opportunities within a rapidly growing company.
• Dynamic Culture: Join a passionate, collaborative, yet fun-loving, competitive team and supportive team. We are owner managed, independent and have flat hierarchies and short decision paths.
• Impactful Work: Make a real difference by helping manufacturers optimize their operations and achieve their business goals.
• Hybrid work environment: 3 days at our office to be able to collaborate with all peers after extensive training and onboarding period of 3 months.
   

Start your job application and be part of our team.
Salary range: $ 65,000 - $ 75,000 per year

MPDV USA Inc is seeking an HR Generalist to expand our team. The HR Generalist is responsible for a wide range of HR tasks. In close coordination with our Senior HRBP the HR Generalist will be the first point of contact for our employees to increase employee satisfaction and ensure compliance within the organization.

Responsibilities - What you will do:

• Recruitment: Manage the full recruitment process, including posting jobs, screening resumes, conducting interviews, and preparing offers. Assists in developing recruitment strategies and maintains up-to-date job descriptions.
• Onboarding: Coordinate new hire onboarding and orientation, including preparing new hire paperwork, setting up the workplace and ensure a smooth and welcoming experience for new employees.
• Employee Administration: Administers various HR functions, including recruiting, employee relations, health and safety, compensation, benefits, training, attendance tracking, payroll, and employee records. Supports HR data entry, policy communication, and updates to the employee handbook, directory, and organizational chart. Ensures confidentiality and security of all employee information.
• Benefits Administration: Assists with managing the MPDV USA Health and Wellness program and facilitates open enrollment, ensuring employees are informed and educated about benefit options.
• Employee Relations and Engagement: Provides administrative support for employee relations, including tracking disciplinary actions and resolutions. Acts as a point of contact for HR questions, offers policy guidance, and conducts investigations on discrimination/harassment. Assists in organizing employee engagement activities and recognition programs. Supports terminations by preparing paperwork, acting as a witness, and conducting exit interviews.
• Payroll Support: Assists with time record keeping, payroll processing, and maintaining attendance, overtime data, and PTO records. Ensures payroll accuracy and handles employee inquiries.
• Performance Management: Supports the performance review process by tracking timelines, preparing materials, and assisting with feedback. Helps with goal setting, development, and career growth, and provides guidance on performance-related issues.
• Compliance and Reporting: Ensures HR practices comply with federal, state, and local laws. Assists with compliance audits, maintains organized HR documentation, and stays updated on HR compliance issues to implement necessary policy changes.
• Training and Development: Assists with employee training and development programs, coordinating sessions to enhance skills and support career growth, aligned with business needs.
   

Qualifications - What you will bring:

• Experience: 3+ years of experience in an HR generalist or related role. Familiarity with HR functions such as recruitment, employee relations, performance management, benefits administration, and payroll
• Education: Bachelor`s degree in Human Resources, Business Administration, or similar
• Certifications: SHRM-CP, PHR, or other HR certifications are a plus but not required
• Skills: Strong understanding of HR policies, employment laws, and regulations (federal, state, and local). Organizational and time-management skills. Ability to handle confidential information with discretion. Strong written and verbal communication skills.
• Knowledge: Strong problem-solving and conflict-resolution skills. Knowledge of labor laws, compensation, benefits, training, and performance management.

• Personal Attributes: Attention to detail and accuracy. Exceptional levels of ethical standards and integrity, self-motivation and initiative. Professionalism in personality, appearance, and work product.
   

  US Citizen or Green card holder

  Nice to have: second language like Spanish, German, French or Portuguese

Benefits of being part of the MPDV Team:

• Competitive Compensation: Base salary plus uncapped commission structure
• Comprehensive Benefits Package: Medical, dental, vision, 401(k), paid time off, and more
• Growth Opportunities: Advancement opportunities within a rapidly growing global company
• Dynamic Culture: Join a passionate, collaborative, and supportive team
• Impactful Work: Make a real difference by helping manufacturers optimize their operations and achieve their business goals
• Work-Life-Balance: Hybrid work environment, 2-3 days at our office to be able to collaborate with all pears after extensive training
   

Start your job application and be part of our team.

Salary range: $75,000 - $85,000 per year 

MPDV USA Inc is seeking an Account Manager - Manufacturing Execution Systems (MES) with a focus on the North American continent, based in the Greater Chicago Area. 
As an Account Manager, you will play a crucial role in driving the sales of our cutting-edge MES solutions across North America. You will be responsible for developing and maintaining strong relationships with existing and prospective customers, identifying their needs, and positioning our products to address those needs effectively.
 

Responsibilities - What you will do:

• Drive Revenue Growth: Develop and execute sales strategies to achieve revenue targets
• Build Relationships: Cultivate strong relationships with key decision-makers in manufacturing companies
• Identify Opportunities: Proactively identify and qualify new business opportunities through cold calling, networking, and lead generation
• Solution Selling: Understand customer needs and tailor solutions that leverage our MES software and services
• Manage Sales Cycle: Lead all aspects of the sales cycle, from initial contact to contract negotiation and closure
• Product Expertise: Maintain a deep understanding of our MES solutions and their applications in various manufacturing environments
• Market Intelligence: Stay informed about market trends, competitive landscape, and emerging technologies
• Collaboration: Work closely with internal teams (pre-sales, product development, etc.) to ensure successful customer onboarding and implementation
  
   

Qualifications - What you will bring:

• Proven Success: 5+ years of experience in enterprise software sales, with a focus on manufacturing solutions. Experience with MES software is highly desirable
• Technical Acumen: Strong technical aptitude with the ability to understand and articulate complex software solutions
• Hunter Mentality: A self-starter with a proven track record of identifying and closing new business opportunities
• Relationship Builder: Excellent interpersonal and communication skills with the ability to build rapport with C-level executives
• Solution-Oriented: A consultative approach to selling, with a focus on understanding and addressing customer needs

• Results-Driven: Highly motivated and results-oriented with a strong work ethic
   

  US Citizen or Green card holder
   

Benefits of being part of the MPDV Team:

• Competitive Compensation: Base salary plus uncapped commission structure
• Comprehensive Benefits Package: Medical, dental, vision, 401(k), paid time off, and more
• Growth Opportunities: Advancement opportunities within a rapidly growing global company
• Dynamic Culture: Join a passionate, collaborative, and supportive team
• Impactful Work: Make a real difference by helping manufacturers optimize their operations and achieve their business goals
   

Start your job application and be part of our team.

Salary: $ 90,000 per year + uncapped commission

MPDV USA Inc is seeking an MES Solution Architect with a focus on the North American continent. The MES Solution Architect is responsible for performing high-level technical activities on a project basis. In close coordination with our valued customers the MES Solution Architect will deploy our products to increase profitability and decrease costs.

Responsibilities - What you will do:

• Be a key subject matter expert and lead consultant in delivering overall Manufacturing Execution Software (MES) solutions, both pre-sale and post-sale
• Work with our sales team to win orders as a technical expert
• Conduct detailed workshops with customer subject matter experts to analyze and document manufacturing processes
• Collaborate with appropriate customer contacts to define existing data flows, analyze organizational structures, and identify client needs while closing data ‘black holes’ within their production processes
• Assess the customer’s current architecture and processes to define/document functional and technical solutions required to implement an MES in the customer’s environment
• Deliver and conduct training sessions to customers (remote or at client locations) and provide ongoing instruction and guidance related to installed IT solutions (network, database, etc.)
• As a lead consultant, provide direction for implementing the solution to the solution engineers
• Troubleshoot and resolve technical issues that arise during implementation of MPDV software
• Specify/approve/assist development of customer-specific software modules (customizations)
• Use the data collected by the MES solutions, working with customers to identify opportunities, and implementing changes that improve manufacturing processes and/or reduce costs, using your knowledge in engineering, production equipment, processes, quality and design standards
• Confer with customer engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information
• Strategize with and advise customers regarding our software products that could improve and enhance production operations
• Work on multiple projects at a time – either as the subject matter expert for a certain part of the system or the lead consultant for the overall solution
• Be a technical leader by learning our latest product information as well as providing manufacturing-specific technical expertise and related support, for the benefit of our customers, sales team, and other technical team members
• Spend Monday and Tuesday in our office to collaborate with your peers

Qualifications – What you will bring:

• Strong experience regarding manufacturing processes and production logistics
• Proven work experience of 5+ years with MES software solutions or related plant-wide solutions
• Broad, practical IT knowledge base (networking, database, remote access)
• Experience introducing software systems into manufacturing environments
• Highly effective verbal, written and presentation communication skills in English language required
• Capable of advising and interacting effectively with upper-level management, manufacturing engineers and operators at client companies
• Strong organizational/time management skills. Previous project management experience is a plus
• Ability and willingness to travel up to 50% on average
• Exceptional levels of reliability, flexibility, self-motivation, collaboration, and initiative
• Professional personality, appearance, and work results
• US Citizen or Green card holder
• Bilingual English/Spanish or English/German is a plus
• Scripting/coding experience (C#/JSON/REST) is a plus

US Citizen or Green card holder

Benefits of being part of the MPDV Team:

• MPDV is an owner-managed, independent, and growth-oriented company
• Flat hierarchies and short decision paths
• A passionate, hard-working, yet fun-loving and competitive team to work with
• Quarterly incentive (based on company results and personal goals), paid monthly
• Paid Vacation, Holidays and Sick days
• 401(k) & Roth 401(k) plan
• Medical, Dental, Vision plans
• Basic Life Insurance – Company paid
• Short Term Disability – Company paid
• Voluntary Ancillary Programs: Long Term Disability, Identity Theft Insurance, Legal Insurance

• Employee Assistance Program (EAP)

   

Start your job application and be part of our team.

Salary range: $ 110,000 - $ 130,000 per year