Welcome at MPDV

MPDV USA Inc is seeking an Account Manager with a focus on the North American continent, based in the Greater Chicago Area. The Account Manager is responsible for handling customer success activities and relationship management, building long-term, productive, and mutually beneficial relationships with existing and new customers.

The ideal candidate is passionate about software sales and will have a desire to gain a deep understanding of MPDV software and apply this knowledge to fulfill customer objectives. The role will be responsible for the activities described below:

Responsibilities- What you will do:

• Be an MPDV USA liaison between prospects and our valued customers
• Responsible for identifying and acquiring new prospective customers (incl. cold calling)
• Develop professional relationships with prospect and existing customers to understand their business needs and position product solutions to address those needs
• Maintain your sales funnel with a sufficient number of prospects, while consistently moving them through all stages of the sales pipeline
• Drive all aspects of the sales cycle including but not limited, proposals, scoping, pricing and contract negotiations, etc
• Maintain consistent communication and timely follow-up with customers and prospects and be responsive to their real-time needs
• Prepare and execute demonstrations of the MES solution in remote or onsite sessions
• Analyze the requirements of your customers to create a proposal using the correct product and service offerings
• Work in collaboration with internal departments to acquire information to complete a proper solution proposal
• Stay current with new MPDV software releases and the impacts to customers and prospects
• Accurate and timely maintenance of your associated accounts, contacts and opportunities in our CRM
• Support and assist in preparing webinars, prospect event days, customer days, trade shows
• Represent the company and our products at trade shows, and similar events
• Keep an eye on the market conditions and competitive situation
   

Qualifications - What you will bring:

• A Bachelor’s degree or higher in a relevant field (e.g. Sales and Marketing, Engineering, IT, Production Management)
• Strong technical background with an excellent knowledge of software solutions.
• 5+ years professional experience with 3+ years experience in enterprise manufacturing software sales. MES software is a plus
• High ability to motivate yourself in long term sales processes
• Fluent in quickly assessing personalities and handling multi-stakeholder situations
• Experience with negotiations, contracts in sales, purchasing of investment goods, enterprise software
• Excellent customer service acumen, presentation and writing skills
• Ability to work effectively both as part of a team and independently with minimal guidance
• Ability to manage and prioritize tasks during various stages in the sales cycle
• Professionalism in personality, appearance, and work results
• Positive, creative and enthusiastic, you think quickly on your feet and adapt easily to change
• Willing to travel
• Nice to have: fluent Spanish, French or Portuguese language skills
   

Benefits of being part of the MPDV Team:

• MPDV is an owner-managed, independent and growth-oriented company
• Flat hierarchies and short decision paths
• A passionate, hard-working, yet fun-loving and competitive team to work with
• Paid commission
• Paid Vacation, Holidays and Sick days
• 401(k) and Roth 401(k) plan
• Medical, Dental, Vision plans
• Basic Life Insurance - Company Paid
• Short Term Disability - Company Paid
• Voluntary Ancillary Programs: Long Term Disability, Identity Theft Insurance, Legal Insurance
• Employee Assistance Program (EAP)

MPDV USA Inc is seeking a Manager Smart Factory Services with a focus on the North American continent, based in the Greater Chicago Area. The Manager Smart Factory Services is responsible for our Consulting and Support teams. As our multi-focus expert, you will be responsible for the business performance by acting as liaisons between customers and our teams.

The role will be responsible for the activities described below:

Responsibilities - What you will do:

• Manage the Consultant and Support teams as a mentor and a leader.
• Collaborate with prospects, customers and the internal consulting service team.
• Establish and maintain environment and culture that promotes internal and external Service Excellence
• Track and monitor KPIs for both teams and present metrics and plans to leadership on a regular basis
• Ensure the daily management and scheduling of resources in an optimal and efficient way
• Serve as an escalation point and be accountable for coordinating internal collaboration to resolve critical issues acting as an advocate for the customer
• Identify and remove bottlenecks that impede the progress of the consulting and support teams
• Maintain and enhance the existing processes and workflows
• Provide constructive feedback and conduct performance reviews
• Become an expert in MPDV software solutions
• Provide presales support for meetings, demos, RFP responses to the Sales during the sales process as requested
• Ensure compliance with policies and regulations
   

Qualifications - What you will bring:

• BA/BS or equivalent experience
• Relevant 5+ years’ experience in manufacturing or manufacturing software
• Motivated self-starter with strong organizational skills
• Be successful at simultaneously executing operational tasks while driving strategic initiatives; have an innate desire to drive change in the pursuit of excellence
• Be comfortable and effective in a fast-paced environment; you can manage multiple tasks simultaneously in a hands-on manner, adjusting to issues as they arise
• ‘Connect-the-dots’ quickly to assess a situation and know how to bring in the right resources at the right time; you are a holistic and creative problem solver
• Be a hands-on leader when needed
• Positive, creative, and enthusiastic, you think quickly on your feet and adapt easily to change.
• Strong organizational skills and ability to handle multiple activities in a dynamic and changing environment
• Strong sense of ambition, self-motivation, and self-discipline
• Great leaders are Masters of Communication
• Professionalism in personality, appearance, and work product
• US Citizen or Green card holder
• Nice to have: second language like Spanish, German, French or Portuguese
   

Benefits beeing part of the MPDV Team:

• MPDV is an owner-managed, independent and growth-oriented company
• Flat hierarchies and short decision paths
• A passionate, hard-working, yet fun-loving and competitive team to work with
• Quarterly incentive (based on company results and personal goals), paid monthly
• Paid Vacation, Holidays and Sick days
• 401(k) & Roth 401(k) plan
• Medical, Dental, Vision plans
• Basic Life Insurance – Company paid
• Short Term Disability – Company paid
• Voluntary Ancillary Programs: Long Term Disability, Identity Theft Insurance, Legal Insurance
• Employee Assistance Program (EAP)

MPDV USA Inc is seeking an MES Solution Architect with a focus on the North American continent. The MES Solution Architect is responsible for performing high-level technical activities on a project basis. In close coordination with our valued customers the MES Solution Architect will deploy our products to increase profitability and decrease costs.

Responsibilities - What you will do:

• Be a key subject matter expert and lead consultant in delivering overall Manufacturing Execution Software (MES) solutions, both pre-sale and post-sale.
• Work with our sales team to win orders as a technical expert.
• Conduct detailed workshops with customer subject matter experts to analyze and document manufacturing processes.
• Collaborate with appropriate customer contacts to define existing data flows, analyze organizational structures, and identify client needs while closing data ‘black holes’ within their production processes.
• Assess the customer’s current architecture and processes to define/document functional and technical solutions required to implement an MES in the customer’s environment.
• Deliver and conduct training sessions to customers (remote or at client locations) and provide ongoing instruction and guidance related to installed IT solutions (network, database, etc.).
• As a lead consultant, provide direction for implementing the solution to the solution engineers.
• Troubleshoot and resolve technical issues that arise during implementation of MPDV software.
• Specify/approve/assist development of customer-specific software modules (customizations).
• Use the data collected by the MES solutions, working with customers to identify opportunities, and implementing changes that improve manufacturing processes and/or reduce costs, using your knowledge in engineering, production equipment, processes, quality and design standards.
• Confer with customer engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information.
• Strategize with and advise customers regarding our software products that could improve and enhance production operations.
• Work on multiple projects at a time – either as the subject matter expert for a certain part of the system or the lead consultant for the overall solution
• Be a technical leader by learning our latest product information as well as providing manufacturing-specific technical expertise and related support, for the benefit of our customers, sales team, and other technical team members. •

• Spend Monday and Tuesday in our office to collaborate with your peers.

  
  Qualifications – What you will bring:

• Strong experience regarding manufacturing processes and production logistics.
• Proven work experience of 5+ years with MES software solutions or related plant-wide solutions.
• Broad, practical IT knowledge base (networking, database, remote access)
• Experience introducing software systems into manufacturing environments.
• Highly effective verbal, written and presentation communication skills in English language required.
• Capable of advising and interacting effectively with upper-level management, manufacturing engineers and operators at client companies.
• Strong organizational/time management skills. Previous project management experience is a plus.
• Ability and willingness to travel up to 50% on average.
• Exceptional levels of reliability, flexibility, self-motivation, collaboration, and initiative.
• Professional personality, appearance, and work results.
• US Citizen or Green card holder.
• Bilingual English/Spanish or English/German is a plus.

• Scripting/coding experience (C#/JSON/REST) is a plus.

  
  Benefits of being part of the MPDV Team:

• MPDV is an owner-managed, independent, and growth-oriented company.
• Flat hierarchies and short decision paths
• A passionate, hard-working, yet fun-loving and competitive team to work with
• Quarterly incentive (based on company results and personal goals), paid monthly.
• Paid Vacation, Holidays and Sick days.
• 401(k) & Roth 401(k) plan
• Medical, Dental, Vision plans
• Basic Life Insurance – Company paid.
• Short Term Disability – Company paid.
• Voluntary Ancillary Programs: Long Term Disability, Identity Theft Insurance, Legal Insurance
• Employee Assistance Program (EAP)